FAQs

General | Flowers | Weddings | Loft

GENERAL 

What are your pickup hours?

Our pick up hours are 12-4pm 7 days a week.

 

What is the cut off for same day local delivery?

1pm for delivery, but you’re welcome to give us a call a little after that if you’d like to organize a pick up. Pick up is available up until one hour before we close.

 

Where do you deliver?

Locally to Victoria and its suburbs—find a list here. Can’t find your neighbourhood? Give us a call and we’ll get you a quote if we can make it work. 

Out of town? Find more information on Canada + USA shipping here.

  

What if my order arrives damaged?

If your purchase arrives damaged, all quality claims must be made within 24 hours of your pick up or delivery, and the original product must be presented in-person at the shop, or detailed photos must be emailed to hello@rookandrose.com

   

Do you carry any products by any BIPOC or LGBTQIA2S+ companies?

We absolutely do! You can find more information regarding our brands and artists on their product listings.

Want to see yourself or your product represented? Reach out! We’re always looking for new brands to carry and would love to hear from you.

 

FLOWERS

How long do dried flowers last?

Forever! Dust them occasionally and keep them out of direct sunlight, but otherwise they’re here to stay.

 

How long do fresh flowers last?

With care, and in the proper conditions, we are confident your florals will last a minimum of three days from the time of pick up or delivery. For long lasting flowers, shop from our dried flowers sections.

 

What if the flowers I receive aren't to my taste?

Each bouquet and arrangement is thoughtfully designed by our team. If you are purchasing flowers for someone else, please make sure the recipient appreciates our design style as we cannot provide refunds or exchanges based on design preferences.

  

Can you re-create an arrangement from an inspiration photo?

If you have something specific in mind, we would be happy to have our designers take a look. Send us an email with a few photos attached and we’ll see what we can do!

 

Can you send me a photo of my flowers before they're sent out?

Unfortunately this isn’t a service we offer, but occasionally you can find photos of our daily deliveries on our Instagram. Follow along at @rookandrose to see what we’re working on.

 

WEDDINGS

Do you have a minimum purchase amount?

Yes, our minimum spend on wedding flowers is $500. This includes our time for communication, consulting, quoting, product ordering, and designing. For full service weddings, including ceremony and reception flowers, delivery, and on-site set up, our prices typically start at $3000.

 

My wedding plans have changed, can I get a refund?

Your deposit is non-refundable, but we will do our best to accommodate your new date or help you use your deposit towards our products or services. Within a month of your wedding, we cannot offer any store credit, as your flowers have been ordered. If this is the case, let’s work together to do something sweet with your blooms.

 

How far in advance do I need to book?

We aim for at least two months' notice so we can be sure to get your orders into our suppliers and ensure everything arrives on time. If you’re throwing a last minute party, still get in touch! We’ll do what we can to work with you, and what we can get our hands on locally. 

Looking for something ready-to-wear? Shop our Bridal Collection - no deposit, consultation, or pre-order required.

 

Can I make changes to my existing order?

If you’ve found new inspiration, definitely let us know! We’ll contact you prior to finalizing your order (usually 6 weeks before your date) to confirm we’re still on the same page. If there are any changes, we’ll adjust your order accordingly.

 

LOFT

Is the Loft above the flower shop?

Contrary to popular belief, it’s not! The Loft is in Chinatown and the address is provided before your booking date.

  

How do I inquire about availability?

The Loft is available to book for the current and following calendar month. Send us an email at loft@rookandrose.com with the dates you’re looking to book, and we’ll get back to you with available dates in and around that time frame.

   

Can I rent the Loft by the hour?

The Loft is available for half days and full days, not by the hour. Check the Loft page for rates.