Shipping + Returns

Shipping to USA & Canada

All Dried Flowers, Accessories, Apothecary items, and select Vaseware are available to be shipped across the USA and Canada.

Please allow 2-3 business days for your order to be wrapped, packed, and sent on it's way! If items are being shipped for a wedding or holiday and are needed by a specific date, please specify that in the 'special instructions' field at checkout. We'll notify you immediately if additional rushed shipping charges apply.

Fresh flowers are not available to be shipped in the mail.

$40 flat-rate shipping is available within the USA.
$25 flat-rate shipping is available within Canada.

Returns

We hope you love your purchase! If you have any questions or feedback please send an email to hello@rookandrose.com so we can do our best to help.

We accept returns for full-price items within 30 days of receipt for exchange or store credit. Please note, all flowers, apothecary and sale items are final sale. Exchanges can be made in-store or online - return shipping costs will be the responsibility of the customer.

If your purchase arrives damaged, all quality claims must be made within 24 hours of your pick up or delivery, and the original product must be presented in-person at the shop, or detailed photos must be emailed to hello@rookandrose.com

If you need to cancel an order before it has been shipped, it will be subject to a 5% admin fee.

Local pickup (Victoria)

Local pick ups will be available at the 569 Johnson St. storefront, 7 days a week, between 12pm-4pm.

All shop items, including fresh and dried florals, home accessories, vaseware, and apothecary are available for free curbside pick up.

Please allow a minimum of 1-2 hours from the time your order is placed and the time you need it - our designers will fulfill in the order they are received. Select your pick up date during checkout, and keep an eye on your inbox- you'll be notified when your order is boxed and ready.

Local delivery (Victoria)

Deliveries are available 7 days a week, during shop hours. For same-day delivery, please place your order before 1pm PST.

Please note any delivery time preferences (Morning, Afternoon, Evening) in the 'Card Message / Special Instructions' at check-out and we will do our best to accommodate your request. This is especially important when sending flowers to an apartment building or workplace (we need to know when they'll be there).

If you require a strict one hour delivery window, a $20 Rush fee will be added on top of your delivery charge.

All shop items, including all dried and fresh florals, home accessories, vaseware, and apothecary qualify for local delivery to the following suburbs. Check for yours on the list to be sure we can reach you.

Current Delivery Areas

BEAR MOUNTAIN
BELMONT PARK
BLENKINSOP
BRENTWOOD BAY
BURNSIDE-GORGE
CADBORO BAY
CAREY
CENTRAL SAANICH
COBBLE HILL
COLVILLE ROAD
COLWOOD
CORDOVA BAY
CRAIGFLOWER
DOWNTOWN
DURRANCE LAKE
ELK LAKE
ESQUIMALT
FAIRFIELD
FERNWOOD
FLORENCE LAKE
GLEN LAKE
GOLDSTREAM MEADOWS
GONZALES
GORDON HEAD
GORGE VALE
HAPPY VALLEY
HARRIS GREEN
HATLEY PARK
HIGHLANDS
HILLSIDE-QUADRA
JAMES BAY
JUBILEE
LANGFORD
LUXTON
MATHESON LAKE

METCHOSIN
MILLSTREAM
NORTH PARK
NORTH SAANICH
OAK BAY
OAKLANDS
PARKLANDS
PROSPECT LAKE
RAVENWOOD
ROCKHEIGHTS
ROCKLAND
ROCKY POINT
ROYAL OAK
ROYAL ROADS
RURAL SAANICH
SAANICH
SAANICH CORE
SAANICHTON
SAXE POINT
SHAWNIGAN LAKE
SHELBOURNE
SIDNEY
SONGHEES
SWARTZ BAY
THETIS HEIGHTS
THETIS LAKE
TILLICUM
TRIANGLE MOUNTAIN
VICTORIA
VICTORIA WEST
VIEW ROYAL
WEST BAY
WEST SAANICH
WESTHILLS
WILLIS POINT

Current Delivery Areas

BEAR MOUNTAIN
BELMONT PARK
BLENKINSOP
BRENTWOOD BAY
BURNSIDE-GORGE
CADBORO BAY
CAREY
CENTRAL SAANICH
COBBLE HILL
COLVILLE ROAD
COLWOOD
CORDOVA BAY
CRAIGFLOWER
DOWNTOWN
DURRANCE LAKE
ELK LAKE
ESQUIMALT
FAIRFIELD
FERNWOOD
FLORENCE LAKE
GLEN LAKE
GOLDSTREAM MEADOWS
GONZALES
GORDON HEAD
GORGE VALE
HAPPY VALLEY
HARRIS GREEN
HATLEY PARK
HIGHLANDS
HILLSIDE-QUADRA
JAMES BAY
JUBILEE
LANGFORD
LUXTON
MATHESON LAKE

METCHOSIN
MILLSTREAM
NORTH PARK
NORTH SAANICH
OAK BAY
OAKLANDS
PARKLANDS
PROSPECT LAKE
RAVENWOOD
ROCKHEIGHTS
ROCKLAND
ROCKY POINT
ROYAL OAK
ROYAL ROADS
RURAL SAANICH
SAANICH
SAANICH CORE
SAANICHTON
SAXE POINT
SHAWNIGAN LAKE
SHELBOURNE
SIDNEY
SONGHEES
SWARTZ BAY
THETIS HEIGHTS
THETIS LAKE
TILLICUM
TRIANGLE MOUNTAIN
VICTORIA
VICTORIA WEST
VIEW ROYAL
WEST BAY
WEST SAANICH
WESTHILLS
WILLIS POINT

Please contact the shop for delivery options to the following rural suburbs. They’re not on our usual routes, but we’ll do our best to accommodate!

BAMBERTON
CLIFFSIDE
COBBLE HILL
COWICHAN VALLEY
EAST SOOKE
LEECHTOWN
MALLAHAT
MILL BAY
SHAWNIGAN LAKE

Current Delivery Areas (Rural)

BAMBERTON
CLIFFSIDE
COBBLE HILL
COWICHAN VALLEY
EAST SOOKE
LEECHTOWN
MALLAHAT
MILL BAY
SHAWNIGAN LAKE