Shipping + Returns

  

CANADA + USA SHIPPING

All Dried Flowers, Accessories, Apothecary items, and select Vaseware are available to be shipped across Canada and the USA.

Please allow 2-3 business days for your order to be wrapped, packed, and sent on it's way! If items are being shipped for a wedding or holiday and are needed by a specific date, please specify that in the 'special instructions' field at checkout. We'll notify you immediately if additional rushed shipping charges apply. 

Fresh flowers are not available to be shipped in the mail.

  • $25 flat-rate shipping is available within Canada
  • $40 flat-rate shipping is available within the USA

Are you local or prefer to pick up? View more details here.

 

RETURNS

We hope you love your purchase! If you have any questions or feedback please send an email to hello@rookandrose.com so we can do our best to help.

We accept returns for full-price items within 30 days of receipt for exchange or store credit. Please note, all flowers, apothecary and sale items are final sale. Exchanges can be made in-store or online - return shipping costs will be the responsibility of the customer.

If your purchase arrives damaged, all quality claims must be made within 24 hours of your pick up or delivery, and the original product must be presented in-person at the shop, or detailed photos must be emailed to hello@rookandrose.com

If you need to cancel an order before it has been shipped, it will be subject to a 5% admin fee.