Store Policies


In-store & Online
To protect the health and safety of our customers, we are unable to accept any returns or exchanges during the Covid-19 crisis.

If your purchase arrives damaged, all quality claims must be made within 24 hours of your pick-up or delivery, and the original product must be presented in-person at the shop, or detailed photos must be emailed to hello@rookandrose.com 

Please note, e
ach bouquet and arrangement is thoughtfully designed by our team. If you are purchasing flowers for someone other than yourself, please make sure the recipient appreciates our aesthetic as we cannot provide refunds or exchanges based on design preferences.

Weddings
Your deposit is non-refundable, but we will do our best to accommodate your new date or help you use your deposit towards our products or services. Within a month of your wedding, we cannot offer any amount of store credit. Your flowers have been purchased and are on their way. At this point we’ve reached our point of no return. If this is the case, let’s work together do something sweet with your blooms.
 
Loft
Booking fees are non-refundable. A minimum 48 hours notice is required for any request to reschedule your booking, after which alternate dates must be confirmed as soon as possible, pending Loft availability. Bookings cancelled within 48 hours of the booking date will not be transferable. 

Thank you for understanding.